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Privacy Policy

Last Updated: November 2025

1. Introduction

This Privacy Policy describes how Roofing Excellence & Building Services Ltd (“we”, “our”, “us”) collects, uses, and protects personal information obtained through our website https://www.roofingexcellences.co.uk and in the course of providing our roofing and building services.

We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Company Information

Business Name: Roofing Excellence & Building Services Ltd
Owner: Gurjeet Singh
Business Address: 177 Lady Margaret Road, Southall, United Kingdom
Contact Email: maan.gurtaj@gmail.com
Website: https://www.roofingexcellences.co.uk

3. Information We Collect

We may collect the following types of personal information from you:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment information

  • Photos (if applicable to service requests)

  • User messages and enquiries

  • Device and IP information

  • Location data

This information is collected when you contact us, request a quote, make a payment, or otherwise interact with our services.

4. How We Use Your Information

We use personal information only for legitimate business purposes, including:

  • Responding to customer enquiries and providing quotes

  • Scheduling and performing roofing and building work

  • Processing and recording payments

  • Improving our services and website functionality

  • Maintaining records for invoicing and legal compliance

  • Future loyalty programmes or special offers (with customer consent)

We reserve the right to cancel any order at any time where necessary, including due to non-compliance, unavailability, or other reasonable grounds.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to any third parties.

We may share limited information with trusted third-party service providers who assist us in operating our website and business, such as:

  • Wix, our website hosting and service platform

  • Payment processors and invoicing systems as required for transactions

All third-party partners are required to maintain appropriate data protection and confidentiality standards in compliance with UK GDPR.

6. Data Security

Our website is built and hosted through Wix, which provides secure data management and encryption systems.
Internally, only a limited number of authorized staff have access to customer data.

Although we do not operate our own secure server infrastructure, we take reasonable steps to ensure data is protected against unauthorized access, loss, or misuse.

7. Data Retention

Customer information is retained within the Wix system as part of our record-keeping and invoicing process.
We keep your personal data only as long as necessary to provide services, comply with legal obligations, and maintain appropriate business records.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your data (upon special demand)

  • Withdraw consent for communications or offers (if applicable)

To exercise these rights, please contact us at maan.gurtaj@gmail.com.
We will respond to your request in accordance with applicable data protection laws.

9. Children’s Privacy

We do not accept or provide services to individuals under the age of 18, and our website is not intended for minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
All updates will be posted on this page with a revised “Last Updated” date.
Significant changes may be communicated through a notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Roofing Excellence & Building Services Ltd
177 Lady Margaret Road, Southall, United Kingdom
📧 maan.gurtaj@gmail.com

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